Symantec software update makes customers' XP machines ...

Symantec software update makes customers' PCs inoperable

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(Reuters) - An update to Symantec Corp's (SYMC.O) anti-virus software caused Windows PCs to crash, making machines inoperable until the machines were serviced, according to several customers.

A company spokeswoman said in an e-mail that "a subset" of customers reported that their Windows XP personal computers had crashed after Symantec sent out an update to its anti-virus software on Wednesday.

She said the company fixed the problem and rolled out a new update "shortly thereafter." She did not elaborate.

Customers reported that it took Symantec hours to identify and fix the bug and that they needed to fix computers broken by the tainted update on their own.

"Phoning Symantec support this morning was the start of the hell we went through," one customer said in a support forum on Symantec's website.
????????????: TechSpott - Computer and technology forums http://www.techspott.com//showthread.php?p=34869

"The support is a joke, the quality control is a joke, and the software is not much better," he said.

Hayes said she could not immediately respond to the criticism or say how many PCs had crashed after receiving the update.

A technology manager with a Dutch company, PSO Beheer BV, told Reuters that the bug caused some 150 PCs to fail. His firm had to close a laboratory with equipment running on Windows XP machines and also sent some workers home so they could access their network remotely.

http://in.reuters.co...E86C0YK20120713

After doing a 24 hour google search for Norton and XP I found this .

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I see a blue screen error after I install the latest definitions for my Norton product

STEP 1
Disable SONAR drivers

• 
  Start your computer in Safe mode. For detailed instructions, read Starting your computer in Safe mode.
• 
  Depending on your version of Windows, do one of the following:
  • 
    For Windows 7 or Vista: Click the Start button, and then click All Programs > Accessories > Run.
  • 
    For Windows XP: Click Start > Run.
• 
  In the Run dialog box, type:
  cmd
• 
  In the Command prompt, type:
  sc config bhdrvx86 start= disabled
• 
  Restart your computer.

STEP 2
Run LiveUpdate

• 
  Start your Norton product.
• 
  In the main window, click LiveUpdate or Run LiveUpdate.
  For Norton 360, click PC Security, and then click Run LiveUpdate.
• 
  When LiveUpdate finishes installing all the updates, click OK or Close.
• 
  Run LiveUpdate again until you download and install all the available updates.

STEP 3
Enable SONAR drivers

• 
  Depending on your version of Windows, do one of the following:
  • 
    For Windows 7 or Vista: Click the Start button, and then click All Programs > Accessories > Run.
  • 
    For Windows XP: Click Start > Run.
• 
  In the Run dialog box, type:
  cmd
• 
  In the Command prompt, type:
  sc config bhdrvx86 start= system
• 
  Restart your computer.

https://www-secure.symantec.com/nort...=english&ct=us

So many it also effects WIndows Vista and 7?

Source: http://www.techspott.com/news/24640.htm

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